FAQs Related to Legal

Submit Withdrawal Request

Please fill out the following form to submit your withdrawal request.

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How does THE CODE handle my personal data?

At THE CODE, we collect and process your personal data, such as your name, email, address, and payment details, to provide and improve our services. We take data protection seriously and will never share your data without your consent. For more details, read our Privacy Policy.

What is THE CODE’s cookie policy?

We use cookies to enhance your shopping experience, track website activity, and improve our services. You can manage your cookie preferences via your browser settings or the cookie banner on our website. Learn more in our Cookie Policy.

Can I cancel or return my order?

Yes, you can cancel your order before it’s shipped. Once the order is delivered, you have 14 days to return it in its original condition. Custom-made or hygiene-related items with broken seals are excluded from returns. Review our Return Policy for full details.

What payment methods are accepted by THE CODE?

We accept several payment methods, including PayPal, credit cards, and direct debit. Please note that cash or checks are not accepted. For specific payment options and terms, visit our Terms and Conditions.

Who can I contact for questions about legal policies?

For any inquiries related to privacy, returns, or other legal matters, contact us via email at info@thecode.berlin.

Can I use an item for a photoshoot and return it?

No, items that have been used for photoshoots, video productions, stage performances, events, or any other commercial purposes cannot be returned. All returned items must be unused, unworn, and in their original condition with tags attached.

If you are a stylist, influencer, or creative professional looking to feature our products in a shoot or project, you can apply for a collaboration or styling partnership here.