Return Policy
Thank you for shopping at THE CODE Berlin GmbH If you are not entirely satisfied with your purchase, we’re here to help.
Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us If you have any questions on how to return your item to us, contact us at info@thecode.shop.
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At THE CODE, we collect and process your personal data, such as your name, email, address, and payment details, to provide and improve our services. We take data protection seriously and will never share your data without your consent. For more details, read our Privacy Policy.
We use cookies to enhance your shopping experience, track website activity, and improve our services. You can manage your cookie preferences via your browser settings or the cookie banner on our website. Learn more in our Cookie Policy.
Yes, you can cancel your order before it’s shipped. Once the order is delivered, you have 14 days to return it in its original condition. Custom-made or hygiene-related items with broken seals are excluded from returns. Review our Return Policy for full details.
We accept several payment methods, including PayPal, credit cards, and direct debit. Please note that cash or checks are not accepted. For specific payment options and terms, visit our Terms and Conditions.
For any inquiries related to privacy, returns, or other legal matters, contact us via email at info@thecode.berlin.