Return Policy
Thank you for shopping at THE CODE Berlin GmbH. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, unworn, and in its original condition with all tags attached.
• Your item must be in the original packaging and include the receipt or proof of purchase.
Non-Returnable Items & Commercial Use Restriction
To maintain quality standards and ensure the integrity of our products, the following items are not eligible for return or exchange:
1. Worn, Used, or Altered Items
• All returned items must be unused, unworn, and in their original condition with tags attached.
• Items showing signs of wear, stains, scents (perfume, sweat, smoke, etc.), or damage will not be accepted.
• Products that have been altered, washed, or handled beyond trying on are non-returnable.
2. Items Used for Commercial Purposes
Products purchased from thecode.shop are intended for personal use only. Items that have been used for the following cannot be returned:
• Photoshoots
• Video productions
• Stage performances
• Events
• Any other commercial purposes
If we determine that an item has been used for commercial purposes, we reserve the right to refuse the return and may take further action if necessary.
3. Hygiene-Sensitive Products & Return Conditions
For hygiene and safety reasons, certain products can only be returned if they are unworn, unused, and tried on with protective undergarments. These include:
• Underwear (briefs, thongs, boxers, jockstraps, etc.)
• Bodysuits & one-piece outfits that come in direct contact with intimate areas
• Latex, silicone, and rubber items
• Stockings, tights, and socks
• Harnesses & accessories worn in intimate areas
To qualify for a return, these items must:
• Not show any signs of wear (e.g., no direct skin contact without protective undergarments)
• Have no stains, odors, or damage
• Have all original tags and packaging intact
If an item does not meet these conditions, we reserve the right to refuse the return and may send it back at the customer’s expense.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your credit card or original payment method.
• Refund processing time depends on your card issuer’s policies.
Shipping
• You are responsible for the return shipping costs.
• Shipping costs are non-refundable—if you receive a refund, the cost of return shipping will be deducted.
Contact Us
If you have any questions on how to return your item, contact us at info@thecode.shop.
Need help?
At THE CODE, we collect and process your personal data, such as your name, email, address, and payment details, to provide and improve our services. We take data protection seriously and will never share your data without your consent. For more details, read our Privacy Policy.
We use cookies to enhance your shopping experience, track website activity, and improve our services. You can manage your cookie preferences via your browser settings or the cookie banner on our website. Learn more in our Cookie Policy.
Yes, you can cancel your order before it’s shipped. Once the order is delivered, you have 14 days to return it in its original condition. Custom-made or hygiene-related items with broken seals are excluded from returns. Review our Return Policy for full details.
We accept several payment methods, including PayPal, credit cards, and direct debit. Please note that cash or checks are not accepted. For specific payment options and terms, visit our Terms and Conditions.
For any inquiries related to privacy, returns, or other legal matters, contact us via email at info@thecode.berlin.
No, items that have been used for photoshoots, video productions, stage performances, events, or any other commercial purposes cannot be returned. All returned items must be unused, unworn, and in their original condition with tags attached.
If you are a stylist, influencer, or creative professional looking to feature our products in a shoot or project, you can apply for a collaboration or styling partnership here.